This describes the essential skills and knowledge and their level required for this unit

Required Skills

enunciate clearly

communicate effectively

receive messages

transmit messages

use call up sequence

Required Knowledge

basic principles of radio operation

organisational specific communication protocols

phonetic alphabetfigureslanguage

principal components of radios

radio networksystem

radio procedures call signs vehicle codes codes terminology prowords and abbreviations

readability table

voice procedures

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria Required Skills and Knowledge the Range Statement and the Assessment Guidelines for this Training Package

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Assessment must confirm the ability to

enunciate clearly and concisely

use communication protocols

operate equipment correctly within organisational benchmarks

respond to calls from the field in a timely and effective manner

work effectively in stressful situations

maintain control over the network

operate effectively in routine and peak conditions of operational activity

Consistency in performance

Competency should be demonstrated over time during emergency communications centre operations or simulated operations that include critical and noncritical situations

Context of and specific resources for assessment

Context of assessment

Competency should be assessed in the workplace or in a simulated workplace environment under conditions expected in the workplace

Specific resources for assessment

Access is required to

alternative technologies

backup systems

communications protocol handbooks

manufacturers operating instructions

operations and systems manuals

organisational documentation

primary and backupalternative radio network

relevant databases

training databases where available

training manual

workplace experts

Method of assessment

This unit may be assessed with the following unit

PUAECOA Operate computer aided dispatch system

PUAECO004A Operate computer aided dispatch system.

In a public safety environment assessment is usually conducted via direct observation in a training environment or in the workplace via subject matter supervision andor mentoring which is typically recorded in a competency workbook

Assessment is completed using appropriately qualified assessors who select the most appropriate method of assessment

Assessment may occur in an operational environment or in an industryapproved simulated work environment Forms of assessment that are typically used include

direct observation

interviewing the candidate

journals and workplace documentation

third party reports from supervisors

written or oral questions

Radio equipment may include:

Organisational policies and procedures may include:

Taking appropriate action may include:

Back up or alternative systems may include: